Culture in Aruba

The people of Aruba come primarily from European, African, and Latin American countries and the culture of the island reflects these varied backgrounds. The language, food, religion, and celebrations on Aruba are composed of a healthy mix of these countries. Aruba is closely tied to Holland because of its long occupation and present partnership in the Netherlands kingdom. The official language is Dutch, which is seen on the street signs, official documents, and many local newspapers. However, many aspects of Aruba’s culture reveal strong influences of contributing cultures, such as the common language Papiamento. Papiamento dates back to the sixteenth century, as a means for African slaves to communicate with their owners. Papiamento reflects the mentality and culture of the many peoples who have inhabited the region, including the Arawak and Carib Indians, African slaves, South American traders, Spanish conquers, Dutch merchants, Portuguese missionaries, and French and English settlers. While grammar is basic, many non-Arubans find its syntax and intonation challenging. Much of Papiamento has been handed down verbally from generation to generation. Its proverbs contain a simply stated wealth of philosophy and insight. Through humor and metaphor, utilizing food, animals, and objects from everyday life, Papiamento lends universal guidance and wisdom. Some popular phrases are â€Å"Bon Dia† for good morning and â€Å"Masha Danki† for thank you. Aruban food is simple in preparation and taste. Mostly grilled without a lot of grease or spice, chicken, fish and vegetables are often accompanied by local vegetables such as corn, broccoli, potatoes or rice. Johnnycakes are fried biscuits prepared with slat fish from Canada and Norway, which are popular in Aruba. Also popular are stews of beef, chicken, and goat, with ingredients of a cucumber called concomber and rice with black beans. Stuffed cheese, called keeshi yena, is a traditional Aruban dish dating back to the days of the Dutch West India Company. It was originally made by hollowing out the round Dutch cheeses and stuffing them with a mixture of chicken, vegetables, and spices. More modern recipes include raisins, grated cheese, breadcrumbs, olives, capers, and gherkins, and beef, fish or shrimp is sometimes used in lieu of chicken. Often eaten in place of bread is a ornmeal pudding similar to polenta. Slaves brought this recipe to the Caribbean from West Africa. Dishes of Asian origin, such as the Nasi Goreng and rijstaffel of Indonesia and the Chinese vegetables bok choy and snow peas, are included on Aruban menus. Desserts in Aruba are rich and sweet. Black cake, or bolo preto, is the Antillean rum and cognac-soaked delicacy of choice at Family events, such as weddings and birthda ys. It takes several weeks to prepare before garnished with white icing and sprinkled with silver candy balls. Other favorite Aruban desserts are sweet and colorful cakes and gelatins. The people of Aruba are predominantly Christian. Roman Catholics make up the majority with 82 percent of the population, while Protestants are second with eight percent. Other religions present on the island include Judaism, Muslim, Hindu and Confucian. There are several churches on the island that have become tourist attractions for their antiquity and beauty. The Santa Anna Church in Noord was built between 1914 and 1919. The neo-gothic wood-carved altar was sculpted by Hendrik van der Geld of the Netherlands and the stained glass windows were created in 1932 by Wilhelm Derix of Germany. Built in 1877, the rectory of this church is the oldest in Aruba. Our Lady of Alto Vista is located on a high plain near the north coast. It is a quaint, simply constructed chapel, which had a clear view of approaching pirate ships from the north. The original structure was built of stone and wood in 1750 and the antique Spanish cross is the oldest work of art in the Netherlands Antilles, except for Indian Artifacts. Carnaval, Aruba’s most exciting celebration, is preceded by weeks of celebration, parades, elections, contests, and parties. Many schools, business’s and organizations dress up in elaborate costumes to compete for coveted titles. At the beginning of the celebration, Aruba’s Prime minister symbolically transfers command of the country to the prince of Carnaval. Tivoli, Aruba’s oldest social club, has produced a dazzling nighttime lighting parade for this event. The Grand Carnaval Parade in San Nicolas begins in the middle of the night and lasts until dawn, and the Oranges tad parade takes place that next day, making for an exhausting weekend for celebratory Arubans. The burning of King Momo, a life-size effigy, marks the nd of Carnaval at midnight on Shrove Tuesday, before Ash Wednesday and the beginning of Lent. Central figures in Carnaval lore are the beautiful queen and the prince, who is the authoritative figure guiding the parade and later restoring order with his sidekick, pancho. Music is an integral element at Carnaval and most popular are the Caribbean beats of Tumba and Calyps o. The origins of Carnaval are found thousands of years ago. The work is derived from the Latin carne vale, meaning farewell to flesh, signifying the time when many Christians gave up meat and other sacrifices.

Principles of safeguarding and protection in health and social care Essay

Task A Booklet Create a booklet about safeguarding, which can be used as a reminder for people who work in the care profession. The booklet must: Ai Describe in your own words what is meant by the following types of abuse: †¢ Physical abuse – Body harm. Bruising, fear†¦ †¢ Sexual abuse – Forcing sexual behaviour. Bruising around genital areas, fear from p/care†¦ †¢ Emotional/psychological abuse –Verbal abuse to maintain power and control, taking empowerment away from an individual. Fear of guving opinions or speaking out loud†¦ †¢ Financial abuse –Taking money or making somebody financially dependant. Money keep on disappearing from a wallet. †¢ Institutional abuse – Setting unflexible time frames Having a strict schedule for diferent timings. †¢ Self neglect – Not taking care of ones needs by themself. Poor hygiene, dirty clothes†¦ †¢ Neglect by others – Needs being unattended to by people that could support & assist. Malnutrition, poor hygiene†¦ Aii Identify signs and symptoms of the different types of abuse Aiii Explain the correct actions to take if you suspect an individual is being abused If an individual is suspected of being abused, I should inform my superior and keep an eye out for any possible developments, try to bring the subject up in conversation with the individual in a sensitive & respectful way. Aiv Explain the correct actions to take if an individual tells you they are being abused Listen calmly and patiently, try to comfort them, inform the manager of the home of what is going on, call the care workers & the police. Av Identify how to ensure that any evidence of abuse is kept  safe Make an accurate written record of any conversations that are relevant between the service user & I, ensure written records are in a safe place, body map any kind of bruising or injuries, try to keep it all as it was until police investigators arrive Avi Identify the national policies that set out requirements for safeguarding individuals. the ADSS-led national, ‘Safeguarding Adults’ network Avii Identify the local and organisational systems for safeguarding Our Isle of Wight government is committed to the protection of any adult at risk of abuse as a high priority. Aviii Explain the roles of different agencies and professionals that are involved in safeguarding individuals Police, criminal (assault, fraud, theft, domestic violence) Council, to protect people using their service – make sure they’re safe. Extend help where needed to support those experiencing abuse and neglect in their own homes Social Workers, To investigate actual or suspected abuse or neglect CRB, to check an individuals past to see if they have any criminal convictions. I as a care worker to support the individual. Aix Identify sources of advice, support and information to help social care workers understand their own role in safeguarding Our company safeguarding file in the care office  National charity working to protect and prevent the abuse of vulnerable older adults: Action on –Elder Abuse National helpline offering advice and support to vulnerable people who have experienced crime or abuse: Voice UK A range of information, advice, advocacy, and practical help services for older people: Age Concern Southwark Support and advice for people living with a learning disability: Mencap Free and confidential help for victims of crime, witnesses and their family or friends: Victim Support Help for people with Down’s syndrome to live full and rewarding live: Downs Syndrome Association National charity providing services and support to deafblind people: Deafblind UK Task B Research and Account Identify two reports on serious failures to protect individuals from abuse. Write an account that describes the unsafe practices in the reviews. Abuse can happen anywhere anytime, but especially to vulnerable people, ie Children, elderly people, people with disabilities, people with learning difficulties. It can even happen in places people should be safe, ie hospitals, residential/ nursing homes, schools, daycare/ nurseries, centres etc. I researched two cases reported for abuse. The Winterbourne case which was nationally reported, and a local abuse case of East Sussex (Child G), the Winterbourne case was more of a physical an emotional abuse, whilst that Child Gs case was of sexual abuse of a child under 16 and abduction. The Winterbourne case was reported nationally because it was such a disgusting mistreatment of vulnerable people, 11 members of staff were caught on cctv after visitors and patients complained about mistreatments. The evidence that was captured showed physical abuse such as, slapping, poking eyes, pulling hair, even as unbelievable as trapping them under chairs, and soaking residents in freezing cold water. It also showed emotional and verbal abuse in the form of name calling. This was an inhumane mistreatment of vulnerable individuals, the effective and humane delivery of assessments and treatments was not provided. The report which is published finds that Castlebeck Care Ltd (Teesdale) was not compliant with 10 of the essential standards which the law requires providers must meet. CQC’s findings can be found below. The managers did not ensure that major incidents were reported to the Care Quality Commission as required. Planning and delivery of care did not meet people’s individual needs. They did not have robust systems to assess and monitor the quality of services. They did not identify, and manage, risks relating to the health, welfare and safety of patients. They had not responded to or considered complaints and views of people about the service. Investigations into the conduct of staff were not robust and had not safeguarded people. They did not take reasonable steps to identify the possibility of abuse and prevent it before it occurred. They did not respond appropriately to allegations of abuse. They did not have arrangements in place to protect the people against unlawful or excessive use of restraint. They did not operate effective  recruitment procedures or take appropriate steps in relation to persons who were not fit to work in care settings. They failed in their responsibilities to provide appropriate training and supervision to staff. The centre was closed after NHS and local commissioners had found alternative locations for the clients acting in their best interest, there was a failure to report any of these incedents, staff that were not involved in the abuse should have reported it, knowledge about a crime and not doing anything about it is just as being a criminal yourself. The other report I identified was of a young 15 year old girl in East Sussex named as child G, she was abducted by her teacher Mr K in 2012, with whom she had been maintaining a sexual relationship with since around her 15 birthday, identifies serious concerns relating to school’s actions, including: failure to identify the abuse and exploitation of Child G; fixed thinking; failure to hear concerns raised by students; failure to involve Child G’s mother; insufficient recognition of Mr K’s inappropriate use of Twitter to communicate with Child G; and serious concerns with the ways in which information was recorded, stored, retrieved and provided for the review. Identifies procedural failings in police handling of allegations relating to inappropriate images of Mr K on Child G’s phone. Makes various interagency and single agency recommendations covering: East Sussex Local Safeguarding Children Board, children’s services, school and police services. Mr K was found guilty of abduction and admitted a number of charges of sexual activity with a child under 16-years; he received a custodial sentence of 5-and-a-half-years. Task C – Short Answer Questions Ci Explain what a social care worker must do if they become aware of unsafe practice. Explain the correct way of practicing safely or directly whistleblow. Cii Describe what a social care worker must do if unsafe practice is reported but nothing is done to ensure it is corrected. Inform again about the issue not being mended, if nothing is still done, it would have to be reported. Ciii Describe three factors that may make individuals more vulnerable to abuse than others. Age Mental capacity Difficulty to be able to protect themselves from abuse Civ Explain how adopting a person centred approach which offers choices and upholds rights can empower an individual and help to reduce the likelihood of abuse. An empowered person is somebody that is not scared of expressing themselves, they are more likely to give there opinion and refuse or confront if there is any abuse directed to them. Cv Explain how encouraging and promoting active participation can help to reduce the likelihood of abuse. An individual by themselves is more prone to abuse, it is an easier victim, would have nobody to turn to for support or to confide in, nobody would really keep a close eye on somebody they don’t really have close. Cvi Explain how an effective and easy to use complaints procedure can help to reduce the likelihood of abuse. It makes it easier for the home and the care provider to be able to act fast and try to get a solution for any issue.

Marketing Strategy of Samsung in India

Section B Submitted by –Harsh Golan About Samsung: The Samsung Group is a multinational conglomerate corporation headquartered in Samsung Town, Seoul, South Korea. It is the world's largest conglomerate by revenue. The Samsung Group is composed of numerous international affiliated businesses, most of them united under the Samsung brand including Samsung Electronics, the world's largest electronics company, Samsung Heavy Industries, the world's second largest shipbuilder and Samsung C, a major global construction company. Samsung has been the world's most popular consumer electronics brand since 2005 and is the best known South Korean brand in the world. Samsung Group accounts for more than 20% of South Korea's total exports and is the leader in many domestic industries, such as the financial, chemical, retail and entertainment industries. Samsung India Electronics Private Limited (SIEL) is the Indian subsidiary of the US $55. 2 billion Samsung Electronics Corporation (SEC) headquartered in Seoul, Korea. Headquartered in New Delhi, SAMSUNG India has widespread network of sales offices all over the country. SAMSUNG India is the hub for SAMSUNG’s South West Asia Regional operations. The South West Asia Headquarters looks after the SAMSUNG business in Nepal, Sri Lanka, Bangladesh, Maldives and Bhutan besides India. SAMSUNG India which commenced its operations in India in December 1995 enjoys a sales turnover of over US$ 1Bn in just a decade of operations in the country. From being a virtually unknown entity in the Year 1995, brand SAMSUNG today enjoys an awareness level of over 65% and a positive opinion of over 80% in the country today (source: BAS 2007). Initially, a player only in the Color Televisions segment, it later diversified into color monitors (1999) and refrigerators (2003). Today, it is recognized as one of the fastest growing brands in the sphere of digital technology. SIEL is the market leader in high end digital television (Plasma, LCD). STP APPROACH OF SAMSUNG: Segmentation: Segmenting is the process of dividing the market into segment based on customer characteristics & needs. Segmenting consists of: 1. Geographic segmentationation: it is nearly present in 14 countries but has maintained a nearly same price and quality tag worldwide. 2. Demographic segmentation: it has motto of ‘everyone’s invited’ so it produces goods for nearly every segment, from tech-savvy to gamers to middle class family. It has something in sort for you. Targeting: Is the process of focusing on a particular market with a particular product . ?LOCAL MARKET ?TEIR 1 CITIES ?TEIR 2 CITIES NICHE MARKET. Samsung produces goods for both tier1 and tier 2 cities and its nearly all electronic goods are available in both cities. The differences can be seen is the in tier1 cities it has exclusive Samsung showrooms while in tier2 and below cities it usually shares counter with other competitors . Also goods like smart phones and android phones, expensive models of TVs like 3d etc are found in tier1 cities . in tier2 and below cities it becomes a mass producer of electronic items at reasonable cost. Positioning: Samsung has positioned itself as â€Å"Digital technology leader†. In 1990 group chairman, Kun-Hee Lee(Lee), initiated transformation from a low-end OEM into a world-class electronics company and now Samsung came to be perceived as a company with exciting product portfolio. TOP Olympic Sponsor for the 2008 Beijing Olympics and Olympic Partner for the 2008 Olympic Torch Relay. Manavjit Singh Sandhu was its Olympic Brand Ambassador and launched the program ‘Spread the Olympic Flame' ? APPOINTS OLYMPIC GOLD MEDALIST ABHINAV BINDRA AS BRAND AMBASSADOR FOR ITS CONSUMER ELECTRONICS BUSINESS ? APPOINTS AAMIR KHAN AS ITS BRAND AMBASSADOR FOR MOBILE PHONES ? New, spunky, tagline – ‘Next is What? ’ It is being used in all of ‘Samsung Mobiles' communication material. Product Strategy: Samsung Electronics India manufactures a wide range of consumer electronics and home appliances. These products include: 1)Mobile phones with the accessories, )Television, Audio player, Video player, 3)Camera, Camcorder, 4)Home appliances, 5)PC, Peripherals and Printers. In the mobile phone industry, Samsung has the second largest share in the market with 19. 6% as per November 2010 consensus. The mobile phone market share is shown in Annexure 1. In the Indian mobile market, Samsung is the second largest player after Nokia with product line extending to over fifty products. The product line includes some of the most preferred mobile phones like Samsung Guru series, Corby series and many more. Recently Samsung has launched its Samsung galaxy series in the Indian market. Samsung is also into manufacturing televisions, audio players, video players, blu-ray players, home theatres and multimedia players. In India, Samsung is the first to bring the concept of LED technology in televisions. Samsung’s products, in this category, are known for their innovativeness and technology . These products are the first preference of the consumers who seek technology at an affordable cost. Samsung also manufactures digital cameras and camcorders. This product category includes world class products like Samsung NX series. Samsung digital cameras offer a diverse product line equipped with the most sought after features. Samsung cameras have always been recognized for their fine technology and optical innovations in such things as auto focus and â€Å"optical zoom† capabilities. These products, though, high on technology are an affordable option for those who have an edge for their photography hobbies. In the home appliances segment, Samsung manufactures refrigerators, microwave ovens, smart ovens, air conditioners and washing machines. All of these products define Samsung’s competitiveness and vision in terms of product innovations like silver nanotechnology, twin cooling etc. At present, Samsung is the leading home appliances manufacturer and many of products are the best in their respective sub-segments. Personal computers, peripherals and printers are also the part of Samsung’s innovative and high-end technology product line. These include laptop notebooks, VDAs, music speakers, Internal and external hard drives, optical disc drives and printers. Though, Samsung is not yet a leader in this segment but its inclination of high end technology shows into these products also. For Samsung, there is still scope for improving their products quality in the Indian market. The products sometimes develop technical flaws like display in the mobiles, gas kit leakages in frost-free refrigerators etc which are to be improved. Since, Samsung competes on the basis of the innovation and technology in the current market scenario; this plays a very important role in their major sales not only in India but in the whole world as a whole. As far as the after product service of Samsung is concerned, it needs major improvement in terms of contacting with customers. Since service is intangible, it needs to be provided as quickly as possible. Reducing the retention time in providing value to the customers can add to big advantage for Samsung considering the current market conditions. Place strategy: Samsung electronics employs different place strategies for different products. When we talked to marketing representative he said the whole of Samsung electronics India has divided its distribution systems into various regions on basis of demand and number of dealers per region for example we visited what he called the vidharba region. Samsung uses supply chain to enhance differentiation, increase sales and penetrate new markets and channels. It efficient supply chain is transparent, so that all the players in the supply chain have the right information at the right time about the movement of the products within the chain. This means lower inventories, elimination of waste, and reductions of costs. In addition to the intangible benefits like quick feedback from customers help in launching new products. Samsung has 24 state-level distribution offices and a direct dealer interface. The direct dealer interface helps the company to get quick feedback from dealers, and enables it to launch products according to consumer needs. Samsung also believes in JIT (Just-in-Time) concept to its dealers. To minimize time overruns, Samsung delivered its products directly from its factories to its Regional Dispatch Centers (RDCs) and from there to dealers. SIEL is having three types of distribution system: 1)A one-level channel contains one selling intermediary, such as retailer. 2)A two-level channel contains two intermediaries. In consumer markets, these are a wholesaler and a retailer. 3)A three-level channel contains three intermediaries. Other strategies: †¢Shop-in-shop: Samsung is ensuring a presence in most big malls and multiplexes; even in the multi-brand outlets, as the focus there is to create a shop-in-shop atmosphere. In the shops where we conducted studies we found around 30-50% of counter share was of Samsung. Thus Samsung believes in â€Å"jo dikhta he vo bikta he†. †¢The exclusive showrooms: Samsung India has set up a widespread network of over 80 exclusive showrooms comprising Samsung Digital home (focusing on high-end digital audio-video products such as MP3 players, camcorders and LCD/plasma/3D TVs). The Samsung Digital home goes beyond the concept of a Digital Plaza or a Brand Shop because in it, they are trying to create a more interactive environment and providing a more lifestyle orientation to the display, so that the customer can visualize the products in his/her own home settings. Samsung will add another 30 showrooms to its existing 100-odd this year. Over the next few months, the existing Samsung Digitall Homes will all be rebranded Samsung Plaza, in keeping with the global practice. Until now, India was the only market where Samsung followed a dual showroom strategy – larger (2,500 sq ft and more) outlets were dubbed Samsung Digitall Home, while smaller showrooms were called Samsung Plaza. It is not just about a name change, though. Samsung India also wants uniformity in appearance and sales experience at each of these showrooms – that means an emphasis on product demonstration, not just display. Pricing Strategy: Samsung believes in providing good products at reasonable prices to its customers. Samsung’s technology plank communications helped the company to gain market share, even though it did not offers any discounts or exchange scheme when it entered India. Samsung focuses on cost-cutting measures to keep its price low which helps to combat the discount schemes of the local companies. Samsung drastically reduced its operational costs which enabled the company to keep low prices for certain products and extract higher profit margin from premium products. Samsung India posted revenue of $2. 2 billion last year and this is expected to go up to $3. 5 billion this calendar year. Samsung’s global revenue is $116. 8 billion. The focus of its competitors is to penetrate in the rural and semi-urban mass markets. But Samsung insists that it's a high end technology driven player. That's why the urban areas are still a focus area for it and only 30 per cent of revenue comes from rural and semi-urban India. Howsoever in past few years samsung India.. Deputy Managing Director, Ravinder Zutshi says â€Å"Still, focusing on the premium customer will get you only so far – India is still a market powered by volume-growth the current strategy is to gain greater reach among the masses – not through pricing, but through product innovation†. he vehemently rejects the price warrior tag, though. â€Å"Samsung is not a price warrior but today we are as competitively priced as our rivals. The focus is on expansion and deeper market penetration,† he adds â€Å"We are aiming at market leadership not only in the premium category of products but also mass categories like flat televisions† It is difficult to achieve the ambitious targets keeping in mind the pricing strategy of Samsung. But, they believe that it takes time to ensure your supremacy in market share. Once you get your brand perception right in the minds of the consumers as a brand that delivers the best technology and gives you value for money, then ultimately market share goes up. Now Samsung has changed its policy a bit and instead of just remaining a high-end technology driven brand it tried to change its image to sell products to the huge number of middle income families in India. It started pricing its products on the â€Å"value for money† concept, keeping in mind the price sensitivity of Indian consumers. But still Samsung has the repute of being a premium brand, aggressive in launching newer models with the latest technology and at economic costs throughout the world. Promotion Strategy: â€Å"Turn on Tomorrow† â€Å"We are investing aggressively in marketing to transform our company to be truly market driven and to establish our Samsung brand as the most trusted and preferred brand in the market. † – Vice-chairman & CEO, Samsung Electronics Promotion stands for various activities the company undertakes to communicate and promote its products to the target market. The Making of a Global Brand When Samsung decided to become globalized, it acquired a new corporate identity by changing its logo and that of the group. In the new logo, the words Samsung Electronics were written in white color on a blue color background to represent stability, reliability and warmth. The words Samsung Electronics were written in English in process of globalization drive. The logo was shaped elliptical representing a moving world – symbolizing advancement and change†¦ To capture the retail market for consumer electronic goods, such as TVs, washing machines and microwave ovens, it formed partnerships with retailing giants like Best Buy. Advertising and Promotional Strategies To promote the ideas, goods or services advertising is important and in this course it launched promotion depicting product transformation into more advanced models, in course of time. This depicts the importance that they give to the research and development and making people understand that they are not just trend followers but are trend setters. Samsung launched corporate advertisements highlighting its technologically superior goods as they entered into the Indian market, and positioned itself in the mindset of consumer as the products are known for its quality like: †¢Samsung branded its products as superior technology and environment friendly ones with refrigerators and ACs incorporate with revolutionary new technology called Silver Nano Health System that ensures freshness and bacteria free environment. Also, it launched the â€Å"Bio† range of products. †¢Launched a special marketing campaign for Flat Tvs including a focused advertising campaign â€Å"Duniya Hai Gol, TV Flat† and attractive exchange offers. Adding to these, Samsung launches an extensive ad campaign in all sorts of media (like print, electronic) whenever a new product is being launched. These create public awareness and add to these media hoarding at major junctions and displays at point of purchases are done. Also, it offers special incentives like price off, patronage rewards, etc during festival season in order to create an incentive to buy the product, and a special ambience is created during the festive offers at the point of purchases to give the feel of Indian nativity of the company. Samsung built trust and confidence by their active promotion and advertising. Associations with various others across the world made the globally known and built its image on its association. †¢The partnership between Samsung mobile and SSAFW (Sanlam South African Fashion Week) shows the fusion of art, fashion and technology. It radiates technological elegance and stylish panache, by joining forces off SSAFW and enhances techno-fashion centered brand. †¢Samsung India associated itself with the ruling passion of Indian consciousness: Cricket. It launched a Team Samsung campaign, which caught the imagination of the entire campaign. Also, in 2004 it bought biggest spectacle debate of this decade to India vs Pakistan cricket series – â€Å"The Samsung Cup†. †¢Not confining itself to cricket, Samsung sponsors the Indian contingent to the Olympics and the Asian Games. It also ran training programmes for deserving Indian athletes under the Olympic Ratna banner. Samsung also helped India to bring the Olympic torch relay to India. †¢Samsung also brings the World Cyber Games, which is regarded as the Olympics of the Cyber World to India every year. †¢In mobile phones, Samsung tied up with a noted painter Satish Gujral for his paintings to be available as downloads on Samsung mobile phones. †¢Product placements were done in movies and popular television serials where Samsung products were set in lifestyle environments. For microwaves, Samsung ran a Kitchen-on-Wheels programme where mobile kitchens with microwave ovens went to various localities demonstrating the advantage of microwave cooking. Sports Partnership (Globally): †¢Samsung sponsored Olympic Winter Games in 1998 and will officially sponsor bOlympic Games and Olympic movements for the next 8 years and this would only enhance their global image. Samsung was official sponsor of telecommunications equipment category from 1998 to 2010. †¢Sponsors of English premiership club Chelsea FC, the premiership known globally and attract a good number of audiences all across the globe. Samsung also signed a partnership deal with Mexican football Team Club Deportivo Guadalajara for six years in 2008 and provides plasma and LCD screens for team’s new stadium Estadio Chivas, indirectly promoting the brand. †¢ In 2009, signed a 3 year deal with Brazillian Football Team Palmeiras, having their logo on shirts and products to the club. †¢Samsung Super League with International Federation for Equestrain Sports and FEI Nations Cup, the world’s oldest and best renowned equestrian series. †¢Also sponsors rugby league team Sydney Roosters in Australian National Rugby League. It is the sponsor of Essendon Football club in A – League. †¢Sponsor of NASCAR Nextel Cup, French People’s Baseball Team, running festival in Taiwan, and professional StarCraft team (Samsung Khan). †¢Official HDTV sponsor of the National Football League (NFL). †¢Official IAAF (International Association of Athletics Federations) partner of 2009 (Berlin, Germany) and 2011 (Daegu, South Korea), IAAF World Championships in Athletics and 2010 IAAF world Indoor Championships. Brand Ambassador: Samsung in India have various brand ambassadors for various divisions. Aamir Khan for mobiles, Priyanka Chopra has been recently chosen as brand ambassador for home appliances, Olympic Gold Medalist Abhinav Bindra for consumer electronic business. Aamir Khan was apart a various ad campaigns like Next is What, Wave, Galaxy series and so on. He is known in the industry as Mr. Perfect and they are using that indirectly to show that their mobiles are perfect. Also as Samsung is sponsor for Olympics the image of Abhinav Bindra, who is the first Indian individual Gold Medallist at Olympics. Annexure 1: Annexure 2: Samsung Product Line Samsung India product line as on the Samsung India website: The product line has been divided into five main categories as shown in the above figure. The mobile phone category has been divided into eight different sub-categories: The Tv/Audio/Video category is divided into five sub-categories: The Camera/Camcorder category contains: The Home appliances category has five main sub-categories: The PC/Peripherals category includes:

Operation Management Bachelor Case Study Example | Topics and Well Written Essays - 4000 words

Operation Management Bachelor - Case Study Example The role of the total quality management should be emphasised as an important strategy for the London Zoo to increase the number of visitors. Another unique and contributing factor for the Zoo can be the improvement in the service management in order to meet the specific needs of the customers. While keeping in view the case of London Zoo the organization is advised to use innovation as an approach to compete. Since the last few decades the concept of tourists' destination has been transformed from merely entertaining sites to highly automate and managed business organizations competing in the tourism industry. There are many pros and cons of the trend. There are many factors that create a global environment for the sector, such as efficient and low cost of services, efficient logistics from production to the counter, new and changing visitors' patterns etc. All these developments are supported by the penetration of information and communication technologies (ICT) across the entire business chain from plan to services, logistics, sales, branding, and market research. (Emcc, 2005) Service Operation Management is related to service quality. Delivering the expected quality by meeting the customers' expected value is the essence of service operation management. ... The characteristics are that, they are intangible, they are variable, they are perishable, and they are simultaneously produced and consumed (Shiffman and Kanuk, 1997). The evaluation of service qualities highly depends on the visitors' experience of service qualities in the service. This evaluation is difficult after a visit (Ostrom and Lacobucci, 1995). Dale, (1989), "consumer views and normally results from consumer's expectations of service, with their ideas of how services should be delivered". Daryl Wyckoff has defined service quality as, "Quality is the degree of excellence intended, and the control of variability in achieving that excellence, in meeting customers' requirements." (Wyckoff, 1984, p 81) This theorem of quality is however not accurate as experts says 'Quality is whatever the customer says it is and the quality of a particular product or service is whatever the customer perceives it to be' (Powers,1997, p 179). So the main emphasis is on the customer and perceived quality. When the delivered service does not meet the perceived quality then there is gap which can be best described by the below mentioned gap model by Parasuraman, 1988. THE SERVICE QUALITY GAP MODEL Despite the useful underlying concepts of this model, in practice measuring customer satisfaction can be very subjective in nature. SERVQUAL is a survey technique that attempts to quantify the service gaps; however in practice its application is limited (Parasuraman, 1988). A manager may be able to apply the underlying concepts in practice, but any quantitative application requires lots of time and resources which small enterprise lack. Quality is made up of two components viz. technical and interpersonal. The service marketers like small

Office Art Memo Research Paper Example | Topics and Well Written Essays - 1000 words

Office Art Memo - Research Paper Example From this paper it is clear that  the impressionist paintings include: A Matador, Young Woman with Ibis, and View of Vetheuil. ‘A Matador' impressionist art has color painted side by side with a little mixing, and it has a strongly colored ground. It was made by French, Edouard Manet. The ‘View of Vetheuil’ impressionist art was created in the year 1880 by Claude Monet, from France. The artwork also has a more vivid color with a light colored background. Besides, the painting is out- door with the shadowy effects detailed. On the other hand, the ‘Young Woman with Ibis’ impressionist work was an out- door painting and had no use of black color. The painting was made by a French woman, Edgar Degas, who was an impressionist. It was made in the year 1860 to 1862 and had an emphasis on natural light. The colors in the painting are placed side by side with no mixing.This discussion stresses that  there are several post-impressionist paintings and they in clude ‘Still Life with Teapot and Fruit’, ‘Tahitian Faces: Frontal Views and Profiles’, and ‘Road in Etten.’   Ã¢â‚¬ËœStill Life with Teapot and Fruit’ is non- naturalistic, even though simplified, and a trait that defies the principles of impressionist art. It has flowers hanging on their own without obeying the force of gravity. The artwork also has flat patches in bold colors, esoteric symbolism, and decorative line. Paul Gauguin, a renowned post- impressionist, made the artwork.

Article Evaluation Example | Topics and Well Written Essays - 250 words

Evaluation - Article Example Hudson is affiliated with the School of Applied Social Sciences from De Montfort University, Leicester while Singh is also associated with Applied Research Centre Health & Lifestyle Interventions of Coventry University, Coventry. The study addressed several problems facing patients with less severe chronic obstructive pulmonary disease (COPD). They specifically investigated the patients’ experience and understanding of COPD symptoms, current self-care activities, and the importance of family perceptions in managing COPD. The main subject of the study consists of patients with COPD, how they manage the condition, the challenges they encounter and the importance of having the support of family members (Apps et al., 2014). The aim of this study is to understand the experiences of individuals with less severe COPD and the challenges they face while undergoing self-care. The study population comprised of participants who had a positive diagnosis of COPD and had not been rehabilitated for pulmonary complications in the past year. They were also required not to have any neurological, cognitive or locomotor problems. The study design was cross-sectional, and the authors analyzed the data using thematic analysis, which permits identification of patterns of the data and better descriptions (Apps et al., 2014). The results of the study identified difficulty in breathing as the major symptom that the patients underwent. Also, the patients in their early stages of the condition had problems getting support from their family members since the symptoms are not visible from outside. Most patients did not know when to start engaging in the self-care procedures, and what to expect as the conditions increased in intensity (Apps et al., 2014). The results are clear since they give in detail what the patients’ experiences were, and the challenges they face while undergoing self-care. The results have also addressed the

Income Statement Essay Example | Topics and Well Written Essays - 250 words

Income Statement - Essay Example The cost of goods sold is directly related to the manufacturing of products by the company; hence, it must incur overapplied or underapplied overhead costs in the calculation of cost of goods sold. The company has earned a viable net income after deducting all the expenses. The financial position of the manufacturing company seems to be sound in 2011. The revenues for the year are summed up at $680,000 and gross profit is accumulated at $420,000. The company can increase its income for the year by lessening the sales expenses and the operating and administrative expenses. The administrative expenses of the company are totaled at $70,000 and the sales expenses are accumulated at $40,000. Superior Manufacturing Company can reduce its administrative expenses by investing more in technology, outsourcing business processing and technological advancements, automate the functions of customer service by using online systems, etc. This will help the company to increase its net income. Summing up, the company has a stable financial position and can improve more in the coming years by cutting down its

ZARA CaseQuest Assignment Example | Topics and Well Written Essays - 1750 words

ZARA CaseQuest - Assignment Example Using centralized manufacturing, the company has maintained standards within the global arena as products available anywhere exhibit no discrepancies in quality. This has contributed significantly to the high levels of customer satisfaction, leading to customer loyalty. The company continues to maintain customers through ensuring similar levels in product quality, hence assuring customers of quality in Zara products. High quality products have in turn brought high sales placing the company in a global market leadership position. Combinations of other business strategies aimed at strengthening the company position have also had influence in maintaining the company’s position, globally. Business Model (GAP) Gap Company has taken the approach of outsourcing manufacturing in different Asian countries. Outsourcing in these countries aims at utilizing the cheap labor available in Asian countries. The company hopes to reduce production costs through utilization of cheap labor, and ac hieve significant profit margins (George & Bock, 2012). The outsourcing model of manufacturing presents several risks to the business in standardization of numerous business elements. Standardization of products and service delivery becomes extremely difficult for the company to control. This could be attributed to the different manufacturing technologies and management styles available in different countries. In some countries with limited technological advancement, required product standards might be difficult to reach. This method also presents the risk of fake products being introduced into different international markets using the Gap trading name. Gap invests heavily on advertising because of the approach taken in manufacturing. The outsourcing approach could lead into product quality compromise that necessitates intensive advertising, aimed at convincing doubting customers. The intensive advertising conducted by Gap aims at creating product awareness in the different countrie s where the products are available. The availability of the product shall be notified to the customers through advertising. The company shall be able to conduct market analysis aimed at improving distribution channels utilized and creating policies regarding product improvements. The advertising process can also enable the company to effectively undertake competitor analysis, and created a competitive advantage over them. Gap company does not have specific times when new products can be introduced however, most introductions occur during the month of August. The company takes as a trend setter approach, therefore, decisions regarding new products result from market analysis to identify existing gaps. Introduction of new products follows the need to create a unique design, resulting from market research indicating need for such design. The company receives its income through the sales achieved from the subsidiaries. The subsidiary businesses have to undertake internal financial analy sis and establish the profits experienced during a trading period. The profits from different subsidiaries become the company’s income. The subsidiaries must make deductions of all subsidiary expenses incurred before arriving at profit remitted to the parent company as income. The core competency of Gap remains the capability to coordinate diverse manufacturing plants in delivering globally standardized products (Galunic & Rodan, 1998). Diversification in manufacturing locations remains a fundamental core competency for the company. The competitive advantage for Gap remains the utilization of cheap labor in Asian counties,

Interracial Homicide Essay Example | Topics and Well Written Essays - 2500 words

Interracial Homicide - Essay Example The causes that motivate homicide can be diverse and very individual. However, there are cultural motivations that create an atmosphere where homicides that are interracial are relevant to the associations to those social groups. As the naturally occurring competition for resources develops between communities, the result can have lethal consequences. The African-American communities, in particular, have developed an atmosphere of distrust for law enforcement that has roots in the oppressed nature of that heritage. Without a sense of security through a trust that the police are available as a source of protection, members of that community have a cultural adaptation toward survival based on need, whether those needs are in line with lawful social conduct or are defined by ethics outside of the community mandates. The national statistics that concern homicide reveal commonalities for the causes of interracial murder. The statistical views of the causes for interracial homicide suggest the importance of economic factors that usually represent an inequality. Discriminatory factors also play a strong role in the way in which the races approach their diversity and can have influence over the creation of conflict. Because competition between social groups with the purpose of domination in order to survive creates strong and passionate responses, the result can be the taking of life. When a group is segregated into a socially disadvantaged geography, the need to take something from the advantaged group in order to continue survival can lead to the commission of potentially homicidal acts that are sometimes associated with other crimes. As the research of relevant literature reveals some common elements associated with interracial homicide, a pattern of cultural causes reveals the nature of the comp etitive American culture. Research Questions 1. How does the opportunity for contact between social groups contribute to increases in interracial homicide and homicide rates 2. What relationship does economic and political competition have with interracial homicide rates 3. How does the concept of disadvantage and discrimination create an effect on interracial homicide 4. Does the difference between arrest and sentencing rates between African- Americans and Caucasian-Americans contribute to an atmosphere of criminal behavior that increases interracial homicide Literature Review Effect of contact between social groups (Contact Theory) S. F. Messner and S. J. South did a study on interracial homicide in 1992 that gathered data from 154 cities in order to prove that both a racial heterogeneity population size with an inequality of socioeconomics, coupled with the level of unemployment affected the rate of interracial homic

ENG COMP II TCP TASK2 Research Paper Example | Topics and Well Written Essays - 1750 words

ENG COMP II TCP TASK2 - Research Paper Example For example, computers do not possess the ability to think, but increasingly, they ensure performance of tasks that only individuals managed to do with accuracy, efficiency and limited time. Currently, automating tasks that depend on the perceptual skills of individuals is achievable through the use of cognitive technologies. These tasks may include handwriting recognition, face identification as well as other cognitive skills. Examples of cognitive skills relate to planning, reasoning from partial or unclear information and learning. Thesis Statement: Research shows that cognitive technologies enhance human efficiency as a result of dynamic access to information as well as redistributing between people and intelligence tools while also ensuring efficiency and effectiveness. The author of the above journal discuses how intelligent data management and analysis applications aid individuals in finding about trends as well as relationships. These issues are achieved through implementation of various techniques among them text mining as well as web mining among others. Scholars currently possess capability of understanding how there exists continuous relationships and interactions setting across huge data base and diverse social media platforms. Al-Azmi (2013) provides a lot of information relating to how user behaviors, expectations, as well as needs get studied. The work of Al-Azmi serves as a reference since the work presents an excellent literature review that is essential in assisting the reader to understand the power of cognitive technologies in a deeper context. The significant focus examined by the author aims at examining how cognitive technologies play a significant role in ensuring interactions among individuals from various realms. While Al-Azmi presents the importance of cognitive technology in enhancing relationships across individuals, the next article presents a different perspective that

Globalization of Labor Market Research Paper Example | Topics and Well Written Essays - 1000 words

Globalization of Labor Market - Research Paper Example It is not a new phenomenon as trade between countries has been in existence since the world war but modern globalization has been intensified by the use of new technology and conversion of governments into free market economies. It has led to a lot of positive as well as negative impacts on the economy. It leads to growth of the economy and creation of employment for a large population hence reducing poverty. Skill transfer between nations is also evident leading to labor productivity. However, it has been blamed for eliminating jobs and widening the pay gap between the skilled and un-skilled labor force. The growth of multinational companies has also led to a lot of changes in the labor market such as; low wages, segregation of women in service jobs and creation of sweatshops where women work under poor conditions. The paper will discuss the effects of globalization on the labor market. Effects of Globalization on the Labor Market Globalization has had a lot of positive and negative effects on the labor market. The IMF and OECD view globalization as contributing to positive change in the labor market. They argue that trade liberalization; improved technology, and foreign investments which characterize globalization are key drivers of the economy leading to creation of employment. ... To them, globalization is the worst thing that could have happened to the labor market as it leads to unemployment, migration of workforce, emergence of multinational corporations which are less concerned with workers welfare, widening pay gap between the skilled and un-skilled laborers, loss of jobs due to advanced technology, and emergence of export processing zones which mistreat workers (Winkler, 172-226). Liberalization of trade has led to emergence of network enterprises with diverse network of suppliers. The MNCs give contracts to those suppliers thus changing the nature of work from permanent employment to flexible employment where workers are employed on temporary basis or become part-timers and on-call workers. Most of the part-time jobs require less skills hence are dominated by women. Though some may argue that it is creation of jobs for women, these women earn low wages and work in poor conditions. This is because the MNCs threaten to take their jobs elsewhere if the wor king conditions are improved for example, to countries where labor is cheap. These jobs are mostly available in export processing zones. Furthermore, flexible employment has led to loss of job security as it is difficult to define the periods during which those workers are entitled to benefits such as unemployment benefits. Those workers who work under contracted suppliers or organizations do not know who their boss is thus they don’t know where to air their views (World Bank 101-120). Globalization has led to increased unemployment especially in the developed countries. For example, the unemployment rate of Germany rose from 5.7% in 1991 to 9.0% in 2007 (Winkler, 6). This is as a result of establishment of EPZs in the developing countries where labor is

Bill Gates had been friends since high school Essay Example for Free

Bill Gates had been friends since high school Essay Mike Basset and Bill Gates had been friends since high school. Theyd competed for 1st place all the time. Theyd spent hours together writing computer programs even before people heard in programming. They grew up together and even went to university and were joint top students. They both went in the programming business and soon each opened their own computer company Bill named his Microsoft and Mike called it Compufriek. Bill was very successful and was very famous his products all across the globe he was well know for Windows and Microsoft office. On the other hand Mike was very good but only known in the United States but still lacking behind Bill. They both got married and had children. Mikes wife Jenny was very jealous of Marry Mrs. Gates shoe always used to talk about how successful her husband is and the contacts he makes with Difrent Companys across the world. Mike is also fed up his only ambition from when he was a boy was to run the best computer company and here his best friend his standing in his way. One day Mr. Mrs. Gates invited the Bassets for a barbecue in their new mansion. It was exactly noon when the Bassets arrived at the Gates. Hello Mike said Bill, hows things going? he asked. Alright replied Mike. They sat down at a table, Bill has dismissed all the servants so they could spend some time together and do everything like the old days. I have just signed a deal with the Japanese, Worth a lot saying Bill as proud as it gets. Good I wish the best for you replied Mike but in a not meaning it sort of way. I am fed up of this hes always boasting about himself, oh I wish I was as rich and famous like Bill he was saying to himself. The day went on and they had dinner. The next day Mikes wife started to nag she kept saying how come youre not as rich as bill and youre better than him, he couldnt take it. That day he wanted to eat Chinese he went to his favorite Chinese restaurant Chin Dragon. They ate dinner and after a waitress came up to them, do you want to try our new fortune cookies some people have been very lucky and even there dreams came true she said. Well ok get us two, replied Mike Right away said the waitress. She went and came back after five minutes carrying a plate with 2 cookies. There you go, said the waitress Mike took his and snapped it in half and took the paper out. What does it say? Asked Mikes wife. Fame and fortune will come very soon, replied Mike. His wife then takes hers and snaps it in half and took her paper. Mines says your loved ones will be rich and famous! She told Mike. Can it be that my dream will finally come true? He said to himself. What does this mean? Asked Jenny. I dont know Mike replied. But lets go home Im tired and I need a rest he said. When they got home Mike couldnt stop thinking about the fortune cookies. He kept wondering was this just a coincidence that he got this in a fortune cookie, even Jenny his wife got the same thing. Can this be true can his life ambition come true? No he thought it has to be a coincidence. That night he couldnt sleep. He kept thinking if this was true what was going to bring him this fame and fortune? All hes working on at this moment is a simple hacking program for him self because of free time. His wife wakes up. She asks him why isnt he asleep. He tells her what hes thinking about and she says, I dont think your going to get fame and fortune just like thatÃ'Ž What do you mean? he replied Well, that hacking program youre working on for fun she says. Yes what about it? he replies anxiously. Is it power full? She asks. Yeah its pretty good he replies but doesnt have a clue whats all this got to do with his fortune. Why dont you access Bills files and find out what hes planning? she says quietly. You want me to betray my best friend. No forget about it he replied angrily and went to bed. The next day he gets up and goes on his computer to do a bit of work. He kept working on his hacking program until it was finished. Honey he called. Ive finished my program. Jenny walks in and congratulates him Well no you need to test it! she said. Test it? he replied. Who on? I cant try it on anyone its illegal Well test it on Bills I am sure he wont mind, you are his best friend she tells him Just see if it works properly and the switch it off Well ok he replies and starts to test it he started to input and few numbers and letters and the put search. Bills name came up on the screen. He accessed his computer. Look whats that? asked Jenny Oh it will be some of his files Ill close it now I know it works he saidÃ'Ž No Jenny said, just have a quick look, it wont hurt He sat there looking at Bill Gates files. His ambition took control of him. He spotted a file named big plan. He began looking through it. It was a massive program what was going to change the world. He froze. All his life he wanted fame and now he could get it but at his best friends cost. Jenny kept telling him to copy the file then alter it for him so he goes wrong. She called him a coward. He didnt know what to do. His wife kept nagging him. He finally surrendered to his ambition and downloaded the file to his computer and started to alter Bills file completely. Jenny kept saying how wonderful he was and encouraged him to carry on. He was finished. He worked day and night on this program until one day he had finished it. Bill rang him up that day and said that his whole life just went wrong. The program contract with the Japs he made has fallen because his program didnt work. Now he has to pay Billions of pounds in compensation and at the moment cant pay that amount so he had to sell half his company. At that moment guilt started to grow in Mikes heart. His best friends life has collapsed but his road is open. He felt very sorry for him and said he was busy. In the following week Mike made a contract with the British. He sold them Bills program for a 30 billion contract he got 50% of the shares. His name was known all across the globe and his program sold very fast. But now he was feeling very guilty hes now the famous rich and famous one while his friend was under debt. In those weeks Bill didnt even find out about Mike he was to busy sorting out his problem. He went and says the program a computer competition. He was absolutely stunned when it had looked just like the one he made. He gets a bit suspicious and goes to Mikes home straight away. When he got there he didnt even say hello to Mike the first thing he said was that program of yours when did you start making it? Mike hesitated a bit knowing Bills suspicion he replies oh Ive been on this special project for a long time, Its been a secret Bill talked to him about it and went back home. Mike was feeling awful he probably just lost his best friend. His guilt grew more and more over the days past. He didnt hear from Bill for a while now and was really scared. What he didnt know was at this time Bill was trying to see if anyone had hacked is computer. He knew that it couldnt be just anyone because his computer was protected with extra security. Bill spent hours trying to track down the thief. One day when Bill was on his computer he was going through a list of who opened the computer and when he say a weird number. He tried to find out what it meant but couldnt. Meanwhile Mike was not leading a happy life. He was rich and famous. Didnt even see his wife, she was always out and about. He couldnt go out and show his face to the public they would just give him credit for the new program and that would make things worse. One week later something very unexpected happened when Mike was at home. The F. B. I came knocking at his door. Can I help you? he asked Would you please come with us? they replied. What seems to be the matter? Mike asked knowing he was caught. You are under arrest for hacking into someones computer and steeling ideas and programs. They replied in a disappointed tone of voice. At that moment he knew his life was over his ambition just destroyed his life. He went quietly with them. As stepping out of their car and going towards the police station he says Bill. Im sorry, he said to him. From all the people I didnt want to think it was you he replied in a disappointed way. Mike walked off with the agents and into the station. He was sentenced to 15 years in prison. All of the money from the program went to Bill Gates and he got all the credit. He managed to by back all his company and start dominating the computer world once again. Mike was finished he would never write another computer program again. Bills life returned to normal except for one thing he had no best friend beside him.

Customer Satisfaction Using a Same Marketing Segmentation

Customer Satisfaction Using a Same Marketing Segmentation INTRODUCTION Nestlà © is a multinational company and is of the worlds largest in food and beverages industry. Heinrich Nestlà ©, whom also known as Henri Nestlà ©, was the founder of Nestlà © Company (Nestle. 2010, Introduction, Nestlà © [Online] available at www.nestle.com), which headquarter is in Vevey, Switzerland in the year of 1866. Nestlà © Malaysia was established in the year of 1912 in Malaysia as Anglo-Swiss Condensed Milk Company. Nestlà © Malaysia head office is now located in Mutiara Damansara, Petaling Jaya, Selangor, and has 6 sales offices with more than 5000 employees nationwide. Besides, Nestlà © manufactures its own products in 7 factories and markets over 300 Halal products across the nation. (Nestlà ©. 2010, Nestlà © in Malaysia, Nestlà © [Online] available at www.nestle.com.my) Nestlà © specialized in foods and beverages industry, a few of the many well known brands Nestlà © has in Malaysia includes Maggi, Nescafà ©, Milo, Kit Kat, Nesvita (formerly known as Ne stum), as well as pet care products such as Purina and Friskies. Nestlà ©s vision (Nestlà ©. 2010, Corporate Philosophy, Nestlà © [Online] available at www.nestle.com.my) is to be the leader in Nutrition, Health, and Wellness Company by delivering world-class products of the highest consistent quality, reliability, and convenience based on business excellence principles throughout the operation. Nestlà ©s mission (The Nestlà © Corporate Essence Our roots and wings 2007, p.4) is to enhance the quality of life with good food and beverages, everywhere, so people could live a healthier life. In order to achieve their vision and mission, Nestlà © Nutrition Research Centre (Nestlà ©. 2010, Research Development, Nestlà © [Online] available at www.nestle.co.jp) pays great attention to understand the consumers nutritional and emotional needs and utilise todays world superior science and technology to produce high quality products to the world. MARKET SEGMENTATION Every consumer has different needs. Hence, it is not possible to satisfy every customer using a same marketing segmentation, which is also known as mass marketing by offering a single marketing mix to all consumers. Moreover, as a global market has become extremely competitive, and consumers are increasingly demanding which is very difficult to satisfy. Therefore, Nestlà © uses target marketing for every product to their customers. For example, in consumer product, Nestlà © baby milk product such as Nestlà © Neslac Excella Gold is segmented only to infants and toddlers. However, baby does not have the capacity or capability to buy the food they needed. Therefore, to market this baby milk product, Nestlà © does not fully focusing on babys basic need which is hunger, but also to the babys parents in terms of how the nutrition provided will give their children the best possible advantages in the childrens life and development. Another example is Nestlà © Milo, the milk beverage with chocolate and malt. Don Howart, the executive director of Nestlà © and Singapore Coffee and Beverages claimed that Milo remains popular among the young and has a 90% (The Sun. 2010, Milo with ProtoMalt to get through the day, Sun2Surf [Online] available at www.sun2surf.com) market share among chocolate malt drinks in Malaysia. Besides the youngsters, old people and active people are also part of the target markets of Nestlà © Milo drinks. However, at first, Nestlà ©s business was launched internationally and realised the fact that food products have to be taken into account to the local eating and social behaviour due to the particular countrys practices, cultures, and traditions. Therefore, (1) Nestlà © has always shown respect for diverse cultures and traditions and trying to integrate itself as much as possible into the cultures and traditions, adding also to the local environment its own set of values. Therefore, (2) Nestlà © embraces cultural and social diversity and does not discriminate on the basis of origin, nationality, religion, race, gender or age. (The Nestlà © Management and Leadership Principles 2006, p.9) STRENGTHS Nestlà © is a multinational company, not to mention Nestlà © is also the largest industry in foods and beverages, hence Nestlà © has every capability to attract more consumers compare to the local companies. On account of its high market share and high financial power, Nestlà © also has greater financial capability in altering existing products in terms of packaging, the formula of the particular product and others or creating new products, as well as to adapt or upgrade latest information system technology in manufacturing, order processing and other related fields in order to sustain their competitive advantage by delivering lower cost of goods and services than their competitors in this dynamic environment. Secondly, Nestlà © has quite an effective strategic marketing capability. For example, Nestlà © Maggi instant noodles has built a stable patent and is very well known in many countries especially in Australia and Malaysia. This is because Maggi instant noodles is easy to be differentiated from its competitors such as Cintan Instant Noodles. Moreover, Nestlà © has also developed a very strong brand name for Maggi instant noodles because of strong advertising, which has indoctrinated most of the people to name the other brands of instant noodles as Maggi instant noodle instead of the brands original name. Furthermore, Nestlà © also has a strong Research and Development operations that helps the company to achieve cross-border synergy such as packaging its global products to local preferences. Nestlà © also emphasises on using todays information technology, which Nestlà © believe it will present a long-term opportunity for them to smoothen the companys operation or to increase efficiency in packaging, among any other companys operations. Besides, Nestlà © also has better technological capability, for instance, to renovate the existing products to be more innovative, higher quality, and much healthier product as Nestlà © realised that consumer-centred innovation and renovation is the most important pillar of Nestlà ©s worldwide strategy, which would accelerate Nestlà © to advance from good to better. (The Nestlà © Corporate Essence Our roots and wings 2007, p.34) And because of Nestlà ©s commitments, more people trust on the products delivered by Nestlà © because of its prope r health and safety measures. Besides, Nestlà © also has great leadership attributes. The leaders such as the top executives, branch managers, and others are responsible in building organisation capability. For example, the Chairman and Chief Executive Officer of Nestlà © S.A., Peter Brabeck, (Castelarhost. 2005, Nestlà © LC1 S.W.O.T Analysis, Castelar Articles [Online] available at www.articles.castelarhost.com) emphasises internal growth worldwide, which means to achieve higher volumes of sales by adding value to the products, renovate existing products, and innovate new products, to keep pace in the industry because of rapidly changing of consumer expectations. PROBLEMS AND SOLUTIONS Nestlà © produces hundreds of products, has a global network of suppliers, and multiple distributions and selling channels. Hence, to anticipate and respond in this rapidly changing in market demand condition is very difficult. When forecasting a market demand, Nestlà © will need information to detect shifts in demand early so they could adjust for trends and send the right messages to the suppliers, shippers, and distribution centres before they are flood with unwanted or defective goods or shortages. (Manhattan Associates. 2010, Planning and forecasting: Anticipate and Respond to Changes in Demand, Manhattan Associates [Online] at www.manh.com) However, every company has its weakest links, so is Nestlà ©. The weakest links are issues they are unable to control. (Labs. 2010, Supply Chain Efficiency Starts at the Top, Food Engineering [Online] available at www.foodengineeringmag.com) Firstly, the most common problem is the sources of supply of raw materials. This is due to a sudden and unexpected increased in demand, which will cause extreme supply shortages for commodities that will result in major price increases. For instance, bad weather and natural disasters have always been an issue affecting incoming raw materials. Secondly, the inaccuracy of orders received in inventory. No company can ever achieve the requirement of zero defects especially in foods and beverages industry. For example, when the purchasing department of Nestlà © ordered 10,000 of mixed berries yoghurt from its dealer, but what the retailer received was only 8,000 of mixed berries yoghurt, or on another occasion they might received defective inventori es. Another example is, when Nestlà © tells its dealer that they needed extra orders of a particular product to be shipped right away because of unexpected increased in demand, but in fact, the supplier may already has orders from other customers. This usually happen during special occasion such as Chinese New Year, the demand of Nestlà © Cornflakes cereal will increase because many people will buy this product to make cookies. This will causes Nestlà © to encounter a great loss because of inaccurate order of magnitude because they could not produce the actual output needed. Therefore, in order to solve these problems, it is crucial for Nestlà © to engage with multiple suppliers or dealers in that particular region, so they could acquire inventories from multiple dealers, which will definitely decrease the risk of shortage due to incontrollable situation. Besides, Nestlà © should also base on their demand and purchase planning on last couple of years of sales to forecast current year of demand and supply. Other than that, mutual trust and strong relationship with all the dealers are needed in order to increase the flexibility of material supply management, as well as to enhance the bargaining power of Nestlà ©. However, if there is a surplus, Nestlà © may need to plan a promotion to clear their inventories, otherwise Nestlà © will encounter a great loss such as paying high material handling cost, waste of warehouses space, or inventories that are not sold became defective and may need to be disposed which no profit will earn. Therefore, when there i s a big event organized such as Jom Heboh Carnival. Nestlà © will set up a booth at the carnival to sell its products, which are close to the expiry date at lower price such as Maggi products, Nescafà ©, Milo, yoghurt drinks, Nestlà © ice creams and so on. People often buy the products in big quantity because of the lower price than the market price. As a result, Nestlà © could clear their inventories rather fast and save some space in the warehouses. which is a win-win situation. Thirdly, even though Nestlà © has a logistics department but it doesnt deal with transportation logistics. Nestlà © outsourced its supply chain transport to the third-party logistics (3PL) as Nestlà © tries to cut their supply chain costs and to concentrate more on their in-plant operations. Although Nestlà © doesnt have a transportation logistics department, but they do have a delivery team to cooperate with the third-party logistics in routing protocol. Nestlà © is using a Dynamic Source Routing (DSR), which is a simple and efficient routing protocol designed specifically for use in multi-hop wireless ad hoc networks of mobile nodes. The protocol is composed of the two main mechanisms of Route Discovery and Route Maintenance, which work together to allow nodes to discover and maintain routes on-demand to arbitrary destinations in the ad hoc network. (Maltz. 2003, The Dynamic Source Routing Protocol CMU [Online] available at www.cs.cmu.edu) Therefore, the delivery team is there to help Nestlà © and the 3PL that DSR is working as per company direction as well as DSR performance. Next, it is the poor partnership relationship between dealerships and consumers. Dealers need these capabilities because they, in close partnership with manufacturers Nestlà ©, are a connecting hub of services for the consumers, and other stakeholders. However, Nestlà © solved this problem by using the Dealer Management Systems (DMS) as well as their dealers. DMS is a software solutions that provide tools for managing sales, services, parts and inventory management, business management, integration, and core architecture. DMS help manufacturers and dealers create integrated marketing campaigns to offer inventory to target markets. This will integrate innovations into traditional in-store sales and service processes and offer technologies for non-traditional merchandising, sales, and service strategies through alternative channels for consumer engagement via Web, by phone, or in-vehicle. (Microsoft Corporation. 2008, Microsoft Offers the Dealer Management Solution Microsoft [Online ] available at www.microsoft.com/automotive) RECOMMENDATIONS After the reviews stated above, those were not the only solutions that are available. MDZ has come up with a few recommended suggestions that may work or solve the problems that were encountered by Nestlà ©. Instead of just finding or having multiple suppliers, Nestlà © could acquire the inventories from the other outlets from the other region. Because some regions have different demographics, for instance, race. Some areas have higher percentage of Malays such as Kuantan, Pahang, and some may have higher percentage of Chinese such as Ipoh, Perak. The Chinese New Year (CNY) example stated above, in Kuantan area, there might be less demand during CNY, so to prevent shortage, Nestlà © could just acquire the inventories from Kuantan. However, if there is a surplus, and unable to clear the inventories at a short time, Nestlà © could consider donation for short-run purpose, this could help to clear the old stocks, as well as to help the donation receivers and build better goodwill and name of Nestlà ©. Secondly, Nestlà © is a multinational company; it definitely has the capability in owning a transportation logistics department. Because of the hundreds variety of Nestlà ©s products, 7 manufacturers in Malaysia, as well as thousands of customers such as retailers, wholesalers, distributors and so on, Nestlà © could handle its own transportation service. Nestlà © could gain the whole power in such as mode selections, routing, and others. They could do almost anything such as consolidating different type of products but to the same outlet. Besides, they could save every penny they use in transportation cost compare to third-party logistics (3PL) because 3PL charges according to the quantity, inventory storage space, value added processes such as special handling, and more. It may benefit in the short run, but definitely not in the long run, as Nestlà © centred in the long-term business and strives to achieve effectiveness and efficiency. Lastly, Nestlà © could use both manual and automation system in managing sales, services, and others. This is because one cannot trust wholly to a machine, as it may not be documenting the steps in its own processor. Because some steps cant be automated and may required operator intervention to prevent the escapement processing steps, even though adapting advanced technologies could help saving cost as labour cost is reduced, but if there are still problems occur, it will affect the business such as loss of customers because of the mistake. Therefore, Nestlà © must update the system software regularly and full utilisation of available technology as well as the manual operators, which will effectively increase the efficiency and dependability of the supply chain systems. CONCLUSION Nestlà © exerts great efforts to achieve its visions to be the leader in Nutrition, Health, and Wellness Company by producing better quality of products to the consumers. Nestlà © also study about the consumers needs from time to time and satisfy the consumers as much as possible. Nestlà ©s strengths such as high financial capability, effective strategic marketing capability, strong research and development, as well as great leaderships have helped them through the obstacles. Above all, Nestlà © focuses on its missions and ensures consistency by making the right decisions to manage and build its business to deliver the promise of Good Food, Good Life all over the world.

Heat Transfer Within A Jacketed Reactor System

Heat Transfer Within A Jacketed Reactor System Modeling of heat transfer within a jacketed reactor requires basic knowledge on process heat transfer; reactor design etc. literature review sum up the fundamental on energy balance, method of overall heat transfer coefficient determination and basic understanding of crystallization. These are the basic methods which allow engineers to predict more accurate capabilities during chemical process as well as timing on the process. Introduction Heat transfer is important in agitated vessels due to fluid temperature is the most significant factor for controlling the outcome of chemical, biochemical and pharmaceutical processes. [6] Jacketed agitated vessels for heating and cooling are commonly used in vary types of process applications. Engineers should have working knowledge of how heat transfer and temperature control principles applied to such vessels. Cooling or heating agitated liquid in vessels is a basic technological operation on the chemical, biochemical, pharmaceutical, food and processing industries. The cooling or heating rate depends on how the heat is supplied or removed, the mixing intensity and many other parameters. [5] The temperature needs to be controlled precisely at its desired to meet the requirement of downstream operations. Hence a mathematical model is essential which can predict temperatures accurately. The rate of heat transfer to or from an agitated liquid mass in a vessel is a function of the physical properties of that liquid and of the heating or cooling medium, the vessel geometry, and the degree of agitation. [8] Other factors which may affect the rate of heat transfer include type and size of the agitator and agitator location in the vessel. Most of the jacketed agitated vessels are used as reactor, thus chemical reactions with exothermic or endothermic effects must be taken into account as well. In a vessel containing an agitated liquid, heat transfer takes place mainly through conduction and forced convection, as it does in heat exchangers. [8] Crystallization is a unit operation for separation and production of pure solid materials with desired properties. To develop a batch cooling crystallization process, various operation strategies need to be investigated in relation to seeding, cooling, mixing, fines dissolution, and so forth. [18] In commercial scale process, the reactor size grows larger. In this situation, various problems like ancillary nucleation, attrition, breakage, agglomeration, and dead zone may become severer in relation to the increasing inhomogeneities in the solution temperature and hydrodynamics. Literature Review Modeling of reactors is useful for analyzing data, estimating performance, reactor scale-up, simulating start-up and shut down behavior, and control. [12] Uncertainties such as scale-up options, explosion hazards, runaway reactions, environmental emissions, reactor internals etc, may be explored through modeling. [12] A key aspect of modeling is to derive the appropriate momentum, mass or energy conservation equations for the reactor. One typical application in heat transfer with batch operation is heating the process fluid in reactor, maintaining temperature during the reaction period and cooling the product after reaction complete. [11] Energy Balance The overall thermal energy balance includes the heat entering the system, heat leaving the system, heat accumulation and heat loss. The equation can be written as: In batch process, there is no liquid or fluid entering or leaving the system. If the system is assumed to be perfectly insulated, the energy balance equation can be simplified in: [7] By integration of both sides: For a batch manufacturing process, heat transfer in an agitated vessel is used to design a suitable process or reaction. It is necessary to calculate the time to heat or cool a batch or the cooling capacity required to hold an exothermic or endothermic reaction at constant temperature. [1] The technique is to develop an expression which is relating time for heating or cooling agitated batches to coil or jacket area, heat-transfer coefficient, and the heat capacity of the vessel contents. [11] By rearranging the energy balancing equation, the relevant equation to calculate time is as follow: This equation only can be used in where the utility fluid temperature remains constant or the fluid temperature difference between inlet and outlet is not greater than 10% of the log mean temperature difference between the average temperature of the jacket and the temperature of the vessels content. [8] Precisely, for heating and cooling condition, this equation must be represented in separately: For heating: For cooling If the situation is greater than 10% of the log mean temperature difference, the apply equation will be: W = the mass flow rate through the jacket, C = the specific heat of the fluid in the jacket K = Assumptions are made for solving energy balance equation [11] [17] U is constant for the process and over the entire surface Liquid flow rates are constant Specific heats are constant for the process The heating or cooling medium has a constant inlet temperature Agitation produces a uniform batch fluid temperature No partial phase changes occurs Heat losses are negligible Agitated vessel heat transfer coefficient Process side heat transfer coefficient can be determined by speed and agitator type. For low viscosity fluids, high-speed turbine type agitators will provide good performance. For high viscosity fluids and non-newtonian fluids, larger diameter agitators will be more suitable. [1] Various types of agitators are used for mixing and blending as well as to promote heat transfer in vessels. The correlations used to estimate the heat transfer coefficient to the vessel wall. [2] For agitated vessels: Where hv = heat transfer coefficient to vessel wall or coil, Wm-2à ¢Ã¢â‚¬Å¾Ã†â€™-1 D = agitator diameter, m N = agitator, speed, rps (revolutions per second) Ï  = liquid density, kg/m3 kf = liquid thermal conductivity, Wm-1à ¢Ã¢â‚¬Å¾Ã†â€™-1 Cp = liquid specific heat capacity, J Kg-1à ¢Ã¢â‚¬Å¾Ã†â€™-1 ÃŽ ¼ = liquid viscosity, Nm-2s. The values of constant C and the indices a, b and c depend on the type of agitator the use of baffles, and whether the transfer is to the vessel wall or to coils. Some typical correlations are given below: [2] Flat blade disc turbine, baffled or unbaffled vessel, transfer to vessel wall, Re < 400: Flat blade disc turbine, baffled vessel, transfer to vessel wall, Re> 400: Overall heat transfer coefficient Most utility and process fluid will foul the heat transfer surfaces in an exchanger to a greater or lesser extent. The deposited material will normally have a relatively low thermal conductivity and will reduce the overall coefficient. Fouling factors usually are considered in determining the Overall heat transfer coefficient U. The overall heat transfer coefficient is calculated in this way: Where ÃŽ ± and ÃŽ ±s are the heat transfer coefficients for the process and utility side respectively. On the utility side, fouling resistance 1/ÃŽ ±f can be found from local experience or from Kern (1950). [1] Heat transfer utility fluid Syltherm 800 is a silicone heat transfer fluid. It is a highly stable, long-lasting silicone fluid designed for high temperature liquid phase operation. It exhibits low potential for fouling and can often remain in service for 10 years or more. The recommended using temperature range is. [15] Crystallization Crystallization occurs with generating a sufficient level of supersaturation. The method of generation of supersaturation is to provide heat transfer, which is used in cooling and evaporative crystallization processes. There are two essential steps for crystallization: nucleation and crystal growth. The problems of scale-up in crystallization process can be classified into induced, hydrodynamically induced, and mixes. For example, attrition, breakage, and agglomeration are related to solution mixing and are investigated from the hydrodynamic point of view. On the other hand, ancillary nucleation is caused by increased temperature gradient within the solution together with seed particles generated by attrition or fluid shear and can be considered as an example where the thermal and hydrodynamic effects are mixed. To improve the hydrodynamics deterioration during the scale-up, impeller type, agitation power, and baffle or draft tube design2,8,9 can be modified or newly designed as required. The thermal aspect improvement is performed by the heat transfer enhancement, but the remedies are limited because the heat transfer area to volume ratio decreases inevitably during the scale-up unless other techniques such as vacuum or evaporative crystallization is introduced. Methodology Calculation of time to heat or cool a fixed amount of liquid inside a batch reactor usually assume the process and utility heat capacity and the overall heat transfer coefficient to be constant throughout the calculations. Equations (liquid in jacket) heat input to reactor at T = heat loss by utility liquid with inlet temperature T1 and outlet temperature T2 Rearrange the equation to solve unknown jacket outlet temperature T2 The rate of temperature change of the liquid inside the vessel is given by Solving the above two equations to get process temperature as a function of time Finally, solving for time t where T = Tf Conclusion

Narcissism in My Last Duchess Essay -- Robert Browning, My Last Duches

Robert Browning’s poem â€Å"My last Duchess'; is spoken from the perspective of the Duke and conveys the Dukes personality through the literary form of a dramatic monologue. It involves a fictional account of the Duke addressing an envoy from the Count to talk of details for the hopeful marriage to the Count’s daughter. The subtitle of this monologue is â€Å"Ferrara,'; which suggests an historical reference to Alfonso II, the fifth Duke of Ferrara in Italy in the mid-sixteenth century. The objective of the Duke is to attempt to sway the envoy’s opinion of himself to obtain the maximum dowry possible in pursuit of this marriage. The reader is directed to imagine the Duke walking with the envoy through his art gallery and the Duke stops to show him a painting of his last Duchess that is presently covered by a curtain. â€Å"Since none puts by / the curtain I have drawn for you, but I'; (9-10). This curtain is the first reference to the Dukes selfish, jealous, and protective traits. The Duke uses the curtain as a method of controlling his wife, even after her death. Other men admiring her beauty was unacceptable, so by hiding the painting behind a curtain, he controls who is allowed to gaze upon her. â€Å"Sir, ‘twas not / her husband’s presence only, called that spot / of joy into the Duchess’ cheek'; (13-15). The Duke mentions the blush on the cheek that the duchess has in the painting and assumes that Frà   Pandolf, the painter, was attracted to the Duchess and possibly paid her a compliment. â€Å"Her mantle laps Over my lady’s wrist too much,’ or ‘Paint Must never hope to reproduce the faint Half-flush that dies along her throat.'; (16-19) The Duke assumes that Frà   Pandolf was most likely flirting with the Duchess and that she was flirting back with him. This demonstrates that the Duke was extremely jealous and could not stand to have his wife admired by other men. The Duke is not happy with the manner in which his wife portrayed herself around others. He could not accept her civility towards those of unimportance and â€Å"a heart†¦how shall I say? †¦too soon made glad, / too easily impressed'; (22-23). The Duke states that the Duchess was easily pleased by a compliment and through small favors from a servant or other insignificant people, a quality that the Duke could not tolerate. â€Å"The dropping of the daylight in the West, The bough of cherries some officious fool... ... Duke himself; known to be a controlling man. This is a hint that the Duke will control his wife just as Neptune controls the sea horse. This monologue as spoken by the Duke represents many definitive traits that the Duke encompasses in his character. The manner in which he views his deceased Duchess demonstrates his egotistical view of himself. His selfish, jealous, protective, greedy, paranoid persona is displayed by his act of killing his wife. He could not control his Duchess as he wanted so his arrogance and his shallowness got the better of him until he could no longer do anything except kill her. The painting represents a wife that he can control until the day he died. His repeated manipulative habits continued as he influences the envoy to view the circumstances of this future marriage as being solely for the purposes of companionship. This is not the case; the Dukes greed is his only concern, a wife to dominate as he wishes and sufficient dowry to amplify his wealth. The character of the Duke is established as one of a man who believes he is the center of the universe. This man does not accept anything less t han being seen as exactly that, the center of the universe.

Aristophanes Views :: Aristophanes Greek Theatre Plays Essays

Aristophanes' Views There have been many arguments as to Aristophanes views and politics. Some arguing that it is almost impossible to determine any serious view points Aristophanes may have being trying to say through his plays. While many others may argue, that points made in the Parabasis and through the various comic styles, are the key to what Aristophanes thought and believed. With so little evidence of Aristophanes himself, it is hard to prove a case either way. While taking into account the social climate at the time and what the main aims of the plays were, I will be looking into Thesmophoriazusae and whether Aristophanes was attempting to make any serious points through various styles of humour. In order to determine whether Aristophanes was putting forward a serious point, it helps to look at the back ground and context in which his plays were written. In Greek theatre the audience was made up solely of men. with the only women being those on stage, and even then only allowed to play silent parts such as slaves. Throughout the play, women are a common theme, at the time in which Thesmophoriazusae was written (411bc), attitudes towards them were much the same as in many societies. Women were inferior to men, in almost all parts of society. They were the property of men. Whether it be their husbands or their fathers, they could not vote, could not hold a position of office, and could not own any property. However in some parts of Athenian society they were considered to be almost the equals of men, religion is a prime example of this. In religious matters women were at times essential, in burials and civic sacrifice rituals. In contrast to this, Pericles’ citizenship law (451bc) raised their status to that of most prized possessions. The law stated that only an Athenian wife could produce a legitimate male heir. She became the only thing that could allow the husband’s family name to be carried on. It became a constant fear for the husbands, that their wives would be adulterous and produce a child, as the child would grow up and have a legitimate claim on the family possessions. Women became far more protected by their husband’s, than they ever had been previously. A wife with both an Athenian mother and Athenian father, became highly prized. This of course was more of a problem for a rich husband than a poor husband, as they had more to lose. However due to a lack of being able to afford help around the house, women of poor husbands had greater freedom, as they had to go out and fetch things needed for the

Mind and Sportsmanship Essay

Sportsmanship goes beyond playing sports in this generation. The key word for having good sportsmanship is honesty. Sportsmanship plays a role in today’s society not only in sports, but in school and the job industry as well. The way sportsmanship is being taught to the younger generation is also to blame; Such as the media, coaches, and parents. Sportsmanship is sportsman like conduct, as fairness, courtesy, being a cheerful loser. The idea of being on a team is to do your best, work together and use your skills to follow the rules and win fairly. This generation has taken â€Å"Sportsmanship† and turned it into â€Å"winning†. Sports teams have become so obsessed with the idea and feeling of winning, they tend to do anything and everything to accomplish that. In most cases for sports they will try take steroids to up their ability and strength; only to win the game. Not only are steroids illegal, but there are also terrible consequences on your body if you take them. Kids have created a habit in school to cheat so they can get that A on that test so they feel accomplished. Do they really feel accomplished for cheating to get that A though? We have cheated ourselves so much that we start convincing our minds that it is normal to cheat instead of using the sources our teachers give us to learn. Along with children and schooling, it’s the same for grown-ups and the job industry. People now lie on their resumes and applications to get a job that they are possibly not even qualified for. When they get that job they get paid money that someone who is qualified to do better work and is more deserving. This day in age has become a bunch of liars in all reality. People have found it to be easier to lie and get away with it to make them look better instead of just being honest. In the mind that creates a satisfaction because they are looked up upon for the things that they are lying about. This also creates a trust issue between all people. Making bosses feel like they have the need to look their employees up on facebook and such. Parents, coaches, and the media have a huge impact on the younger generation when it comes to stuff like this. The parents now-a-days influence their children to win, win, win. You hardly ever hear anything about sportsmanship from parents, the media or coaches. The coaches are usually thinking more about how to win the game instead of giving all of the team members a chance to play equally. The media are the ones that encourage all of those supplements to lose weight and gain muscle. All of these examples have become worse as time has gone by. People become less caring, honest, and trust-worthy. We need our people to get off of their high horses and be themselves, and just accept themselves for who they are. If we had honest, trust worthy and people that didn’t cheat, ones who used sportsmanship; we would have a better economy, smarter people and a better world.

Comparison of HR practices and employment relations philosophies Essay

excogitationIn the face of ever-increasing globalization, 2 china and master(prenominal)land China lead straightaway join the World make do Organisation (WTO) a much than open market deliverance and closer integration with the global stinting tack appears to be inevit commensurate for two countries (Magarinos et al. 2002). kind-hearted Resource forethought (HRM) is bingle of the critical tools for improving productivity and battle at the grass-roots level (Poole 1997). This Essays aims to identify and comp atomic number 18 the current HRM establishments and practices at different types of enterprisingnesss in two(prenominal) china and mainland China separately (Zhu and Warner 2000), to evaluate their per contourance in this domain, as come up as to illustrate the implications of the inter- pawingship among social norms/ env crusadement and the transformation of HRM in some(prenominal) economies.The outcome of this comparison may be meaningful in scathe of understanding the theoretical arguments about the bowel movement of HRM discipline towards a convergent or divergent model indoors the global intersection and sparing bodys of our time (Warner 2002) or possibly a hybrid cross-vergent phenomenon where field cultural dusts be blended with broader sparing ideologies .HR practices and affair relations philosophies of chinaHRM is a term used to show a wide swerve of activities voluminous in attracting, developing, motivating, and retaining the best and more than(prenominal) or less heart-to-heart people to perform within an boldness. western HRM orients importance non only on arrangingatic kick upstairsment that as well as on s choice, training, and cultivation procedures, emphasizing pauperism through involvement, and appraisal and incentives schemes (Child 1994). merely the HRM in China is different. Its distinctive musical arrangement is denominate human imaginativeness circumspection with Chine se characteristics (Warner, 1995). stab steering in China is currently undergoing a major budge, modify from the socialist model to a market-driven one. The iron rice bowl is existence belatedly phased out. Guaranteed lifetime job security is being replaced by more flexible aim contracts. The cradle to grave social wellbeing system is also fading out, with more performance- base reward systems replacing it (Warner 1997).Prior to the mid-1980s, when the Chinese semipolitical science began frugal reforms, most result-out issues endeavors were determineled by planning authorities, such as governing forcefulness and grok bureaucrats. For instance, the recruitment of any person needed a pre-planned quota that was granted by the state. N all the employees nor the employers (enterprises) had liberty to choose according to their preferences. People were designate jobs for life with limited mobility. A doers force-out file put down his/her employment history as well a s a broad range of the persons political activities. advantage and salaries were non determined by wariness, but fixed according to pre-determined grades based on seniority. Moreover, the political party Secretarys organization maintained tight control of personnel within an enterprise. A managers political attitudes towards the Party were an important cadence in his/her appointment and promotion (Ding et al. 2000).The former(prenominal) two decades obtain seen the Chinese sparing steadily evolve towards the state-engineered market thrift with Chinese characteristics (Warner, 1995). The productivity of the labour force has been recognized as the most worthful resource from the top central government to the grassroots organizations. The term ren li zi yuan guan li (HRM in Chinese) frequently appears in books, local anaesthetic newspapers, and journal articles. In the trustworthy world, much has changed in HRM practices in China. bingle of the biggest changes is the incre asingly predominant position of secular rewards. The old lock grade system was abandoned issuely and the new postal service plus skills (gang ji gong zi zhi) system was adapted. Under the reformed employment system, Chinese managers flat have greater liberty to hire and fire (Child, 1994). scour though fully fledged HRM on westbound lines seems tranquil far away, many a(prenominal) a(prenominal) personnel policies have been substantially changed actors argon utilise on fixed term contracts, apprenticeships have been reformed, and training has been expanded for both workers and managers in most Joint Ventures and State own go-aheads (Warner, 1997).With the reforms of the employment system, a new terminology of HRM cam to China in the mid- 1980s (Warner 1999). Initially, HRM as an academic concept was introduced by join teaching arrangements amidst Chinese and overseas universities, as well as in focussing practices in immaterial- possess enterprises, mainly from ja pan, the ground forces and Europe (Warner 1995). The Chinese translation of HRM is renli ziyuan guanli hich fashion labour force resources forethought. But in fact, some people now use it misleadingly as a synonym for personnel management (PM) (renshi guanli) and thusly treat it as such (Warner 1997). This form of older PM practice is serene very usual in SOEs and a fair spirit level of conservatism continues to hue the administration of personnel on such enterprises. Certainly, it is still somewhat far from the sign concept of HRM as understood in the international business community (Poole 1997).In parallel, attempts were do to import enterprise tillage, code for receiveing and adapting the Nipponese model (Chan 1995). This is normally open in firms entering JV arrangements with Japanese MNCs or where the Japanese have set up wholly own firms on site. round aspects of the Japanese management system such as the choice control circles (QCC) and total quality control (TQC) have been practised in both local and unusual companies. However, the system is near adapted to local laws and practices.The term HRM is in fact mostly de rigueur in the most prominent Sino-foreign JVs, particularly the larger ones. eventide in such firms, management seems to be more inward-looking, focusing on issues kindred wage, welfare and promotion as found in the conventional personnel arrangements rather than strategical ones like long-term development normally associated with HRM.Clearly, at this time, there is non a homogeneous model of HRM in Chinese enterprises. Individual enterprises are reforming their HRM systems otherwise on the basis of their existing conditions and the several(prenominal) impact of economic reform.HR practices and employment relations philosophies of TaiwanThe Taiwanese management system is also grow in traditional Chinese culture and values, preponderantly in the form of low-pitched sizing family businesses, coupled with unbend able family control and all-embracing subcontracting networks (Chen 1995). However, in the first half of the 20th century, Taiwan was colonized by Japan and Japanese bend was widespread, including its management system. Taiwan little by little developed large businesses in the capital intensive orbit owned and/or controlled by the State under the Nationalist government since the late 1940s (Lee 1995). primarily speaking, the characteristics of the Taiwanese management system shadower be summarized as follows hierarchy, paternalism, potent in the flesh(predicate) loyalty and commitment, and the importance of personal loyalty and commitment, and the importance of personal connections (guanxi) in business and individual lives (Chen, 1995). These characteristics are rooted in Confucianism, a belief system that values harmony, and the tendency to see individuals in a family and socially dependent context. varied stages of economic development were accompanied by differing manage ment patterns. In Taiwan, for instance, its economic development since the 1960s squeeze out be dual-lane into two stages the export blowup extremity between 1961 and 1980 and the technology intensive industries expansion dot from 1981 to recent years (Lee, 1995 Zhu et al. 2000). HRM in Taiwan also changed over the two occlusives.The main characteristics of HRM during the export expansion period screwing be identified as followsRecruitmentRecruiting blue-collar workers relied heavily on in ballock channels, such as employee referral and phoner network. For the recruitment of white collar workers, formal channels were preferred (Lee 1995). Since most mall and broad(prenominal)- ranking management positions were filled either by the owners family members or by versed promotions, little remote recruiting activity took place (Lee 1995).TrainingCompany sponsored training was not popular during this period. Apprenticeships were also not common in Taiwan. However, as a rule, more skilled workers received formal on the job training (OJT) than did semi-skilled and unskilled workers, and foreign-owned companies offered more OJT programmes than did local companies (Lee 1995).CompensationPackages include basic net profit and various types of bonus, such as those based on the year-end results, competition, invention, long-service and so on (Chen 1998). It was common for Taiwanese companies to adopt the Japanese seniority-based wage system for basic return (Lee 1995). With the traditional culture of avoiding conflict between management and employees, most workers can be promoted up the scale of their job agnomen if their annual performance is above-average (Chen 1998).Trade coresThese worker bodies were controlled by the government during this period (Zhu et al. 2000). The ruling Kuomintang (KMT) now known as the Guomingdang Party guided most unions through local government control over the election of union officials, fostering KMT branches at workpla ces and management by larger affiliates of the sole national union peak council, the Chinese alliance of dig (CFL) (Zhu et al. 2000). Thus the government was able to maintain a low tokenish wage and control the adjustment of wage rates in the globe sector (Lee 1995).Expansion of Technology Intensive Industries (1981 Present)During this period, not only did the complex body part of the economy change quickly, but employment relations, human resource management practices, and the governments labour policies were similarly affected (Lee 1995). The industrial system became more complex and formal, and government insurance became more pro labour orientated as mentioned above.Changes in industrial bodily structure and government policy and legislation had a profound impact on HRM and the structure of organisation in Taiwan. To cope with the emergence in production costs employers pick out many strategies, such as employing foreign workers at lower salary with government perm ission (companies can employ foreign workers up to 30 % of total employees) (Zhu et al. 2000)., improving the efficiency of the workforce by providing more training, introducing automated machinery to substitute labour, and subcontracting their work (Lee 1995). In addition, in order to obtain a further comparative advantage many companies from Taiwan relocated their operations to low-wage countries, in particular to mainland China and south-east Asia (Zhu and Warner, 2001).However, different kinds of enterprise have different approaches towards change in the labour market and to the challenges of global economic competition. Two major variables here are predominantly family-based small and medium enterprises (SMEs) and predominantly state- owned large enterprises (LEs). well-nigh SMEs still maintain a centralised decision-making process. However, there is now a tendency for owners to gradually withdraw from routine management activities. Some high-ranking managers are trained and promoted within the companies and are not necessarily family members. management originalism becomes increasingly important as a response to criticism of managerial favouritism. Most SMEs now pay attention to both pre-training and continuous training in order to cope with market changes and link the skills of employees with the needfully of production.Trade unions have everydayly been languid in Taiwanese SMEs. Although the Trade Union Law (1975) required unions to be open in workplaces in most sectors with more than 30 employees (Lee 1988 Warner 1995) the reality is that even now a large number of SMEs are without union organisations. There is a general feeling that managers in SMEs do not want union involvement in decision-making (Zhu and Warner 2001).On the other hand, state-owned large enterprises (Les) in Taiwan for years enjoyed monopoly status in key sectors. They were mostly in the strategic industrial areas that had received strong instigate from the government. Howe ver, in recent years, privatisation and marketisation have predominate their economic decision-making and these enterprises are facing restructuring and reform.Generally speaking, LEs have well-established systems of external recruitment of managers. using examination, interview and evaluation procedures, SOEs can recruit the most capable people from outside their organizations. For a long time, people sought-after(a) positions within LEs for security, better pay and welfare, effectual working environment, and social prestige it made recruitment even more competitive.Therefore, so far the qualifications of managers in these enterprises remain highest, with university graduates and post-graduates of high quality. In addition, public recruitment of employees is the main recruiting channel for Les. However, the public sector is not allowed to employ foreign workers. In term of training, both on-the-job training and professional training are provided by the enterprises. The hire pa ckage has not been changed as well. In fact, among all types of enterprises, Les seem to have the highest salary-levels. Bonuses are paid as group incentives akin to three or four months wages (Zhu and Warner 2001).Trade Unions in the Taiwanese public sector have been subservient to the government for a long time (Frenkel et al. 1993). Even now, trade unions in these state-owned LEs are not wholly independent, although they have a strong membership base. The functions of these unions were described as promoting enterprise productivity as well as protecting workers interests they also provide a useful bridge between employees and management in order to guarantee glisten industrial relations (Zhu et al. 2000). relatively speaking, we can see that HRM policies and practices in China and Taiwan were both plainly under the influence of traditional culture (Redding 1995) and the changing political and economic environments (Zhu et al. 2000).Key characteristics such as collectivism, hier archy, harmony, loyalty and strategic thinking can for instance, be found in both management systems. these characteristics are reflected in HRM, for example, in group-oriented production activities (teamwork), group-based performance evaluation and incentives, relatively narrow gaps in salaries between management and employees, co-operative and harmonised labour management relations and seniority-based wage systems (in particular during the pre-reform systems). In addition, strategic thinking and management have had to deal with such changes, in particular during the period of economic transition. In recent years, both increasing global competition and the Asiatic financial crisis have forced enterprises to adopt more flexible policies and management systems. modern political environments, reformed legal frameworks and economic pressures have also have also added new dimensions of HRM.ConclusionAlthough traditional culture continues to influence HRM, such as group-oriented produ ction activities, group-based performance evaluation and incentive, relatively small differences in salary between management and employees, co-operative and harmonious labour management relations, and so on, other differences remain vis--vis the stage of economic development and technology, market environment.In conclusion, it can be argued that that there will at least be a degree of relative convergence (Chan 1995) given the record presented here. 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